Cancellation Policy
Cancellation Policy
Last Updated: July 2026
At BREKIX, we understand that plans can change. If you need to cancel your order, we're here to help. Please review our cancellation policy below to understand how cancellations are handled.
Cancelling Before Shipment
If you wish to cancel your order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we will:
-
Cancel your order at no additional cost.
-
Issue a full refund to your original payment method.
-
Process your refund within 10 business days after the cancellation has been confirmed.
To request a cancellation, please include your Order Number when contacting us.
Cancelling After Shipment
Once an order has been shipped, it can no longer be canceled.
If you no longer wish to keep the item after delivery, you may request a return in accordance with our Return & Refund Policy.
Eligible products may be returned within 30 days of the delivery date, subject to our return eligibility requirements.
Custom or Personalized Products
If BREKIX offers custom, personalized, or made-to-order products, cancellation requests must be submitted within 24 hours of placing your order.
Once production has begun, these items cannot be canceled, modified, or refunded unless they arrive damaged, defective, or incorrect.
Order Changes
If you need to change your:
-
Shipping Address
-
Product
-
Quantity
-
Size
-
Color
please contact us immediately after placing your order.
We will do our best to accommodate your request if the order has not yet entered processing or shipping.
Please note that changes cannot be guaranteed once order fulfillment has begun.
Cancellations by BREKIX
BREKIX reserves the right to cancel any order under certain circumstances, including but not limited to:
-
Product unavailable or out of stock
-
Pricing or listing errors
-
Payment authorization failure
-
Suspected fraudulent activity
-
Violation of our Terms of Service
-
Shipping restrictions or delivery limitations
If we cancel your order, you will be notified by email and receive a full refund to your original payment method within 10 business days.
Refunds for Cancelled Orders
Approved cancellations made before shipment are eligible for a full refund.
Refunds are issued to the original payment method used during checkout.
Refunds are typically processed within 10 business days. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
How to Request a Cancellation
To request an order cancellation, please contact our Customer Support Team as soon as possible.
Please include:
-
Your Order Number
-
Full Name
-
Email Address used for the purchase
-
Reason for cancellation (optional)
Contact Us
If you have any questions regarding this Cancellation Policy, please contact us.
BREKIX
π Website: https://brekix.com
π§ Email: support@brekix.com
π Phone: +1 (408) 389-6890
π Business Hours: Monday β Friday, 9:00 AM β 5:00 PM (EST)
π Business Address
525 Almanor Ave, Suite 400
Sunnyvale, CA 94085
United States