Refund policy
Return & Refund Policy
At BREKIX, we value your satisfaction and strive to provide a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Window
We offer a 30 day return policy, which means you have 30 calendar days from the date your order is marked as delivered to request a return.
To be eligible for a return, your item must:
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Be unused, unworn, and in its original condition.
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Include all original packaging, accessories, manuals, and tags.
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Be accompanied by proof of purchase or your order confirmation.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or an incorrect product was received.
For your protection, we recommend using a trackable shipping service when returning any item.
How to Start a Return
To initiate a return, please contact our Customer Support team before sending any item back.
Email: support@brekix.com
After reviewing your request, we'll provide detailed return instructions, including the appropriate return address if applicable.
Please do not return any items without prior authorization, as unauthorized returns cannot be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Email us at: support@brekix.com
Please include:
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Your Order Number
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A description of the issue
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Clear photos of the item and packaging
Our support team will review your request and provide a suitable resolution as quickly as possible.
Refund Processing Time
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
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Your refund will be issued to your original payment method.
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Please allow up to 10 business days for your refund to be processed and reflected in your account.
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Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 10 business days from the approval date, please contact us at support@brekix.com, and we'll be happy to assist you.
Shipping Information
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Order Processing: 1–3 Business Days (Monday–Friday)
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Estimated Delivery: 7–12 Business Days (Monday–Friday)
Please note that delivery times are estimates and may vary due to weather conditions, holidays, customs clearance, or carrier delays.
Need Assistance?
If you have any questions regarding our Return & Refund Policy, please contact us.
BREKIX
🌐 Website: https://brekix.com
📧 Email: support@brekix.com
📞 Phone: +1 (408) 389-6890
📍 Business Address:
525 Almanor Ave, Suite 400
Sunnyvale, CA 94085
United States