Privacy policy

Privacy Policy

Last Updated: July 3, 2026

At BREKIX ("BREKIX," "we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use https://brekix.com (the "Website"), purchase our products, or otherwise interact with our services.

Our website is powered by Shopify, which provides the eCommerce platform that enables us to sell our products and services securely.

By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Website or Services.

Personal Information We Collect

Depending on how you interact with our Website, we may collect the following categories of personal information:

Contact Information

We may collect:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address

Payment Information

When you place an order, payment information is securely processed through our payment providers.

Depending on your payment method, we may receive limited payment-related information such as:

Payment Method
Transaction ID
Payment Confirmation

BREKIX does not store your complete credit or debit card information on our servers.

Account Information

If you create an account, we may collect:

Username
Password
Account Preferences
Order History

Order Information

We may collect information related to your purchases, including:

Products viewed
Shopping cart items
Wishlist items
Purchase history
Returns
Refund requests
Exchanges

Customer Support Information

If you contact us, we may collect:

Your email address
Messages you send
Attachments you provide
Customer support history

Device & Technical Information

When you visit our Website, we may automatically collect certain technical information, including:

IP Address
Browser Type
Device Information
Operating System
Time Zone
Website Activity
Pages Viewed
Referral Source

Cookies & Similar Technologies

We use cookies and similar technologies to:

Improve website performance
Remember your preferences
Keep your shopping cart active
Analyze website traffic
Personalize your shopping experience
Prevent fraud and enhance security

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain Website features.

How We Collect Your Information

We collect personal information from the following sources:

Information You Provide Directly

Including when you:

Place an order
Contact customer support
Subscribe to our newsletter
Create an account
Submit reviews
Participate in promotions

Automatically Collected Information

When you browse our Website, we may automatically collect information using:

Cookies
Pixels
Analytics tools
Server logs
Similar tracking technologies

Third-Party Service Providers

We may receive information from trusted service providers that help us operate our business, including:

Shopify
Payment processors
Shipping carriers
Fraud prevention providers
Marketing platforms
Analytics providers

How We Use Your Personal Information

We use your personal information to:

Process Orders

Including:

Processing payments
Fulfilling orders
Shipping products
Managing returns and refunds
Sending order confirmations
Providing order updates

Improve Our Website

To:

Improve Website functionality
Enhance user experience
Analyze Website performance
Develop new features
Optimize our Services

Customer Support

We use your information to:

Respond to inquiries
Resolve disputes
Process warranty requests
Provide after-sales support

Marketing Communications

With your permission, we may send:

Promotional emails
Special offers
Product updates
Newsletters
Seasonal promotions

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails.

Fraud Prevention & Security

We use personal information to:

Detect fraudulent transactions
Prevent unauthorized access
Protect customer accounts
Maintain Website security
Comply with legal obligations

Legal Compliance

We may use your information to comply with:

Applicable U.S. laws
Court orders
Government requests
Legal investigations
Regulatory requirements

How We Disclose Personal Information

We may share your personal information only when necessary to operate our business and provide our Services.

This may include sharing information with:

Shopify

Our online store is powered by Shopify. Your personal information may be processed by Shopify to securely provide checkout, payment processing, and Website functionality.

Payment Providers

To securely process payments made through our Website.

Shipping & Fulfillment Partners

To prepare, package, and deliver your orders.

Marketing & Analytics Providers

To improve our Website, measure marketing performance, and provide relevant advertising.

Legal Authorities

We may disclose information when required by law or when necessary to:

Comply with legal obligations
Protect our legal rights
Prevent fraud
Investigate illegal activities
Protect the safety of our customers and business

Relationship with Shopify

Our online store is powered by Shopify Inc., which provides the eCommerce platform that enables us to sell our products and services.

When you browse our Website, place an order, or interact with our Services, certain personal information may be collected and processed by Shopify on our behalf. Shopify helps us provide secure payment processing, order management, fraud prevention, website hosting, and other essential business functions.

For more information about how Shopify collects and processes personal information, please review Shopify's Privacy Policy:
https://privacy.shopify.com

Third-Party Services

To operate our business efficiently, we may work with trusted third-party service providers that assist us with:

Payment processing
Order fulfillment
Shipping and delivery
Website analytics
Email marketing
Customer support
Fraud prevention
Website security

These service providers only receive the information necessary to perform their services and are required to protect your personal information.

Third-Party Websites

Our Website may contain links to third-party websites or services.

Once you leave our Website, this Privacy Policy no longer applies.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Cookies & Tracking Technologies

BREKIX uses cookies and similar technologies to improve your shopping experience.

Cookies help us:

Remember your shopping cart
Save your preferences
Improve website functionality
Analyze website traffic
Personalize content
Measure advertising performance
Detect fraudulent activity

Most web browsers allow you to control or disable cookies through your browser settings.

Please note that disabling cookies may affect certain features of our Website.

Children's Privacy

Our Website and Services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18.

If you believe a child has provided us with personal information, please contact us immediately at support@brekix.com, and we will promptly delete such information.

Data Security

Protecting your personal information is important to us.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards include, but are not limited to:

Secure SSL encryption
Secure payment processing
Firewall protection
Fraud detection systems
Restricted access to personal information
Continuous security monitoring

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

Process and fulfill your orders
Provide customer support
Maintain your account
Comply with legal obligations
Resolve disputes
Enforce our policies
Prevent fraud

When your personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal retention policies.

Your Privacy Rights

Depending on applicable U.S. privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request access to the personal information we collect and maintain about you.

Right to Correct

You may request that we correct inaccurate or incomplete personal information.

Right to Delete

You may request that we delete your personal information, subject to certain legal or business obligations.

Right to Opt-Out of Marketing Communications

You may unsubscribe from promotional emails at any time by:

Clicking the "Unsubscribe" link in any marketing email, or
Contacting us directly at support@brekix.com

Please note that even if you opt out of marketing emails, we may still send important service-related communications, including:

Order confirmations
Shipping updates
Return or refund notifications
Customer support responses
Security notices

California Privacy Rights

If you are a resident of California, you may have additional privacy rights under applicable California privacy laws.

Subject to applicable law, California residents may have the right to:

Know what personal information we collect.
Request access to their personal information.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Request information regarding how personal information is collected, used, and disclosed.
Not be discriminated against for exercising any privacy rights.

To exercise any applicable privacy rights, please contact us using the information provided below.

Exercising Your Privacy Rights

If you wish to exercise any of your privacy rights or have questions about how we handle your personal information, please contact us.

Email: support@brekix.com

Phone: +1 (408) 389-6890

We may request additional information to verify your identity before processing your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

When we make changes, we will:

Update the "Last Updated" date at the top of this Privacy Policy.
Publish the revised version on our Website.

Your continued use of our Website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we collect, use, or protect your personal information, we're here to help.

BREKIX

Website: https://brekix.com

Customer Support Email: support@brekix.com

Phone: +1 (408) 389-6890

Business Address:

525 Almanor Ave, Suite 400
Sunnyvale, CA 94085
United States

Customer Support Hours:

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

We aim to respond to all privacy-related inquiries within 1–2 business days.