Shipping policy
Shipping Policy
At BREKIX, we are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy below before placing your order.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed, shipped, or delivered on weekends or U.S. public holidays.
During periods of high order volume, processing times may be extended. If there is a significant delay with your order, we will notify you by email.
Shipping Destinations
BREKIX currently ships within the United States only.
At this time, we do not offer international shipping.
Estimated Delivery Time
After your order has been processed, estimated delivery is:
7–12 Business Days (Monday–Friday)
Please note that delivery times are estimates and may vary due to:
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Weather conditions
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Carrier delays
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High shipping volume
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Public holidays
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Natural disasters
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Other unforeseen circumstances beyond our control
Shipping Costs
Shipping charges, if applicable, will be calculated and displayed during checkout before your order is completed.
Any available free shipping promotions will also be displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become available after your order has been shipped.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
BREKIX is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, please contact us immediately at support@brekix.com. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but cannot be located, please contact us at support@brekix.com. We will work with the shipping carrier to investigate the issue and assist you whenever possible.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
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Your Order Number
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A description of the issue
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Clear photos of the damaged item
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Photos of the shipping packaging
Our support team will review your request and provide an appropriate resolution.
Order Changes & Cancellation
If you need to modify or cancel your order, please contact us within 12 hours of placing your order.
Once an order has entered processing or has been shipped, we may be unable to modify or cancel it.
Customs & Import Duties
Since BREKIX currently ships only within the United States, customers are generally not responsible for customs duties or import taxes on domestic orders.
Contact Us
If you have any questions about shipping or delivery, please contact us.
BREKIX
Website: https://brekix.com
Email: support@brekix.com
Phone: +1 (408) 389-6890
Business Address:
525 Almanor Ave, Suite 400
Sunnyvale, CA 94085
United States