🏑 Premium Home & Decor
+1 (408) 389-6890 support@brekix.com
🏑 Premium Home & Decor

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the BREKIX Help Center. Below you'll find answers to our most frequently asked questions. If you need additional assistance, please contact our customer support team.

1. Where do you ship?

Currently, BREKIX ships within the United States only.

At this time, we do not offer international shipping.

2. How long does shipping take?

  • Order Processing: 1–3 Business Days

  • Estimated Delivery: 7–12 Business Days

Orders are processed Monday through Friday, excluding U.S. public holidays.

3. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available.

4. Can I cancel or change my order?

Yes. You may request to cancel or modify your order within 12 hours of placing it.

Once your order has entered processing or has been shipped, changes or cancellations may no longer be possible.

5. What payment methods do you accept?

We accept secure payments through:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal (where available)

Available payment methods will be displayed during checkout.

6. Is my payment information secure?

Yes.

All payments are processed through secure payment providers using encrypted technology.

BREKIX does not store your complete credit or debit card information.

7. What is your return policy?

We offer a 30-day return policy.

Eligible items may be returned within 30 calendar days after delivery, provided they are unused, in their original condition, and include all original packaging.

Please review our Return & Refund Policy for complete details.

8. How long does it take to receive a refund?

Once your return has been received and approved, refunds are processed within up to 10 business days.

Your bank or payment provider may require additional time to post the refund.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrives:

  • Damaged

  • Defective

  • Incorrect

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery.

Email support@brekix.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We'll review your request and provide an appropriate solution.

11. My order is delayed. What should I do?

Delivery times are estimates and may occasionally be affected by:

  • Carrier delays

  • Weather conditions

  • High shipping volume

  • Public holidays

If your order is significantly delayed, please contact our support team.

12. Do I need to create an account to place an order?

No.

You may check out as a guest or create an account for a faster shopping experience and easier order tracking.

13. Can I use more than one discount code?

Unless otherwise stated, only one promotional code may be used per order.

14. Do your products come with a warranty?

Warranty coverage, if applicable, will be stated on the individual product page.

If you experience any issues with your purchase, please contact our customer support team.

15. How can I contact BREKIX?

We're always happy to help.

Email: support@brekix.com

Phone: +1 (408) 389-6890

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (Pacific Time)

Still Need Help?

If you couldn't find the answer you're looking for, please contact us.

🌐 Website: https://brekix.com

πŸ“§ Email: support@brekix.com

πŸ“ž Phone: +1 (408) 389-6890

πŸ“ Business Address: 525 Almanor Ave, Suite 400
Sunnyvale, CA 94085
United States